Refund policy

Return and Refund Policy

Last updated: October 9, 2026

At HAIRÉN, we care about the quality of our products and your shopping experience. Please read our Return and Refund Policy before placing an order on HAIRÉN.pk.

1. Return Eligibility

For hygiene, product safety, and quality-control reasons, returns are accepted only when the product's original bottle seal is completely intact and has not been broken, removed, or tampered with.

  • Products with a broken, removed, or damaged bottle seal are not eligible for return due to a change of mind or personal preference.

  • Products that have been used or opened by breaking the original bottle seal cannot be returned.

  • The product must be in its original packaging and in a condition suitable for inspection.

2. Open Parcel Facility

HAIRÉN allows customers to open their parcel at the time of delivery, subject to the courier's open-parcel service and applicable procedures.

Customers may inspect the parcel and product packaging. However, the original bottle seal must remain intact. Opening the outer parcel does not mean that the product's bottle seal may be broken.

If the bottle seal is broken, the product will generally not qualify for a return under our standard return policy, except where applicable law requires otherwise.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged product, a manufacturing defect, or an item different from the one you ordered, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and clear photographs or an unboxing video if available. We will review the complaint and advise you about the appropriate resolution, which may include a replacement or refund where applicable.

This policy does not remove any rights you may have under applicable law.

4. Refunds

Approved refunds will be processed after the returned product or complaint has been reviewed. The refund method and processing time will be communicated to you when your request is approved.

Shipping charges are generally non-refundable for change-of-mind returns. If an order is incorrect, damaged, or otherwise qualifies for a remedy under applicable law, the shipping charges will be handled according to the circumstances and applicable requirements.

5. How to Request a Return

To request a return or report a problem, contact us with your order number and relevant details:

  • Email: [Your customer support email]

  • WhatsApp: [Your WhatsApp number]

Please wait for our instructions before sending any product back. Unapproved returns may not be processed.

6. Contact Us

For return and refund inquiries, please contact HAIRÉN through the contact details listed on HAIRÉN.pk.