Shipping Policy

Last updated: October 9, 2026

At HAIRÉN, we aim to deliver your order safely and as quickly as possible. This Shipping Policy explains our delivery charges, estimated delivery time, and open-parcel procedure.

1. Delivery Coverage

We offer nationwide shipping across Pakistan, subject to courier service availability at the delivery address.

2. Shipping Charges

Our standard shipping charge is PKR 250 per order nationwide, unless a different charge or promotion is clearly communicated during checkout or before order confirmation.

3. Estimated Delivery Time

Orders are generally expected to arrive within a maximum of 4 days under normal delivery conditions.

This is an estimated timeframe, not a guaranteed delivery date. Delivery may take longer because of remote locations, courier delays, weather, public holidays, security conditions, or other circumstances beyond our reasonable control.

4. Order Processing

Orders are processed after the required order details have been received and, where applicable, the order has been confirmed. Please ensure that your phone number, address, and other delivery information are correct.

If we need to verify your order, processing may take additional time.

5. Open Parcel Facility

HAIRÉN allows customers to open the outer parcel at delivery, subject to the courier's open-parcel service and its applicable procedures.

Customers may inspect the parcel and product packaging. The original seal on each bottle must remain intact. Do not break or remove the bottle seal during inspection.

If the courier does not support open-parcel inspection at a particular location, the courier's applicable delivery procedure will apply.

6. Delivery Attempts and Incorrect Addresses

Please provide a complete and accurate delivery address and a reachable phone number. If a parcel cannot be delivered because the address is incorrect, the recipient is unavailable, or the courier cannot reach the recipient, delivery may be delayed or the parcel may be returned to us.

Additional charges for re-delivery or reshipping, if applicable, will be communicated before being charged.

7. Lost, Delayed, or Damaged Parcels

If your order is delayed, appears lost, or arrives damaged, contact us with your order number and details. We will review the issue and, where appropriate, coordinate with the courier to determine the next steps.

8. Contact Us

For shipping and delivery questions:

Email: [Your customer support email]
Phone/WhatsApp: [Your WhatsApp number]
Website: HAIRÉN.pk